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Maintenance: Workflow terms

Support Center

IC2641
Booking & Reservation

The maintenance workflow has been revised. As part of this update, the workflow statuses and button labels have also been revised to make the workflow easier to understand. The maintenance calendar now offers a clear overview as well.

(As of: March 10, 2022)

Previous term

New term

Color in the calendar

Calendar label

00 | Planning | Maintenance Order

Order has been created

gray

Prepared by the system

01 | Production Scheduling | Maintenance Order

Review by client

green

Review by client

01.E1 | Production Planning AG Escalation 1 | Maintenance Order

Reminder: Review by client

yellow

Review by client overdue

01.E2 | Planning AG Escalation 2 | Maintenance Order

Urgent: Review by client

yellow

Client review overdue

02 | Lead Time | Maintenance Order

Acceptance by contractor

blue

On schedule

03 | Scheduling | Maintenance Order

Assignment to Executor

blue

On schedule

01/04 | Acceptance of Maintenance | Maintenance Order

Accepted by Executor

blue

On schedule

01/04/E1 | Acceptance of Maintenance E1 | Maintenance Order

Reminder: Acceptance overdue

orange

Acceptance by contractor overdue

01/04/E2 | Acceptance IH E2 | IH Order

Urgent: Acceptance overdue

orange

Acceptance by contractor overdue

04.02 Rejection of IH

Order not placed

blue

On schedule

05 | Execution | IH Order

Order in progress

blue

On schedule

05.E1 | Execution Escalation 1 | Maintenance Order

Reminder: Processing overdue

red

Processing overdue

05.E2 | Execution Escalation 2 | Maintenance Order

Urgent: Overdue

red

Processing overdue

06 | Inspection | Maintenance Order

Inspection and Acceptance

green

Inspection and acceptance

07 | Completion

Order completed

black

Completed and documented

Buttons

Previous label

New label

Create order

Start order

Reject order

Do not place order and archive

Place order

Place order -> for acceptance by contractor

Order scheduled -> directly to inspection.

Place order -> directly to acceptance

Reject order

Reject order

Accept order (order confirmation)

Accept order -> forward to assignment to executor

Order in progress -> directly to review...

Job completed -> directly to client acceptance

Schedule order

Assign order to executor for completion

Order scheduled -> directly to review

Order completed -> directly to client for approval

Reject

Reject execution -> back to assignment

Accept order

Accept for execution

Reject

Cancel execution

Report job as complete

Report job as complete

Reject acceptance -> Return to client

Do not accept -> New planning by client

Reject acceptance -> Return to contractor

Do not accept -> Rectification by contractor

Complete / Accept order

Accept and archive order

📄 Der Instandhaltungsworkflow IC1185

📄 Rollen im Workflow von eTASK.Instandhaltung IC1189

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