It is possible to create a service ticket on behalf of another person (e.g., an employee creates a service ticket for their supervisor). The person who creates the service ticket is always the requester. The person for whom the service ticket is created (in the example, the supervisor) is referred to as the alternate requester. Accordingly, an alternate location and an additional cost center can also be selected.
The alternate requester is only involved in the workflow via email and is thus informed of the progress of the processing.
A personnel record must also exist for the alternate requester so that they can receive the emails.
