service categories

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This data object manages the categories for service tickets that are offered in a ticket system. It enables the definition and configuration of different service areas, such as "Cleaning" or "Repair", to which incoming requests can be assigned. Descriptions, responsibilities and individual properties can be stored for each category, which supports the efficient processing and forwarding of service requests. The categories form the basis for structuring and prioritizing service tickets throughout the entire customer service process.

Identification

Information on the data record’s identification is entered in this section.

Property	Description
Description	Enter a description for the service category.
Code	Enter an abbreviation for the service category.
Name	Enter the full name for the service category.

Sub-Categories

This list comprises all possible sub-categories for further detailing the customer's service requirements.

Responsibilities for this Service Ticket Category

The responsibilities for the present service category are listed here.

Services (for contract)

Create responsibility for all buildings

This action helps you to create a responsibility for each existing building for each service category you have set up. You can then simply adapt this data to your requirements using bulk changes.

My eTASK App

This info area contains settings that you can use to make this category available in the My eTASK app.

Property	Description
Icon	Selection of an icon for the app for the service category. The selection is made from the icon library (see IC2459).
Color of the category	Selection of the color in the app for the service category.
Edit in My eTASK app	Use this option to specify whether you also want to make this category available in the My eTASK app. Use this, for example, to offer a limited selection of categories to people without access to the eTASK portal (e.g. tenants).