Tickets to be switched automatically

This evaluation shows tickets from workflows that are automatically switched under certain conditions. The code for the conditions is output as the "Condition SQL" column. (The evaluation belongs to KP-13669 Implementation of next steps on the topic "Workflow switching optimization")

List

This group contains properties that define a list of tickets to be switched automatically. It includes properties that are relevant for the identification and processing of these tickets in the workflow system.

Property	Description
Workflow	This field shows the name of the workflow that is used to automatically switch the ticket. It provides information about which predefined process flow is responsible for processing and changing the status of the ticket.
Workflow step	This tooltip shows the current step in the workflow process for tickets to be automatically switched. It provides information on the status and progress of the ticket within the defined workflow and helps to track and prioritize tasks.
Next step	This field contains information on the next step or follow-up action in the workflow process for tickets to be switched automatically. It describes the upcoming action or task that needs to be performed next in order to advance the ticket handling process.
Condition SQL	Here you can define an SQL condition that specifies which tickets are to be automatically switched. This condition is used by the system to identify relevant tickets and control the workflow process.