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Subordinate tickets

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IC10820

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All service tickets that are subordinate to other tickets are displayed here.


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This group contains features for searching and filtering subordinate tickets. It enables users to quickly find and narrow down relevant tickets based on various criteria.
PropertyDescription
TypeThe type of dependency is displayed here.
Ticket numberSpecification of the ticket number of the subordinate ticket.
DateIndication of the calculated processing date for the subordinate ticket.
CategorySpecification of the service category of the subordinate ticket.
SubcategorySpecification of the subcategory of the subordinate ticket.
Workflow statusIndication of the workflow status in which the subordinate service ticket is currently located.
Workflow roleSpecifies the workflow role that is currently responsible for further processing of the subordinate service ticket.
ResponsibilitySpecification of the responsible group of the currently responsible workflow role.
DescriptionDescription of the subordinate service ticket.
ClientThe logical client is visible at this point. This is always 01 as long as the client separation has not been activated. Please refer to the help.
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