In the System Settings, you can configure the response times for a service group based on service category and building. This is important for calculating deadlines (e.g., for escalation emails) in the service ticket workflow.
Service hours can be defined per building, service category, or team (responsible group).
Example: Special cleanings can be performed Monday through Friday. Special cleanings are not possible on weekends.
Prerequisite
You have editing rights in the System Settings.
Procedure in the FM Portal
Path to the starting point: System Control - Infrastructure Building Management - Service Ticket - Service Ticket Responsibilities
If this is a new service group, fill in at least the required fields Building, Service Category, and Responsible Service Group (Default Service Group) in the Identification section.
In the Service Times section, enter a start time in the Service Time From [hh:mm] field and an end time in the Service Time To [hh:mm] field for the service group.
If you check the corresponding boxes, you make the service of this group available on Saturdays, Sundays, or holidays.
You have now set the service hours for the service group.