Some organizations have a help desk that receives service tickets and assigns them for processing. If you’ve received such a ticket and don’t want to handle it, you can forward it back to the help desk.
Procedure in the FM Portal
Path to the starting point: Service list
Open the service ticket via the link in the email or via the service list on the FM Portal homepage.
In the service ticket’s toolbar, click Workflow and select Return to Reporting Center, or click Return to Reporting Center in the Approval Status section.
Confirm the status change notification by clicking Confirm.
You have returned the service ticket to the reporting office.