To ensure that your completion confirmation fax is processed automatically, you must send the fax to your client in a specific format. This article provides step-by-step instructions on how to report a maintenance order as completed via fax.
Procedure in the FM Portal
You have received an order for the maintenance work via email. This email also contains the confirmation cover sheet.
Print it out and fill it out completely using a dark pen. The checkmarks must be clearly visible (see the following illustration).
Send your fax response with the registration cover sheet as the first page to the fax number listed on the registration cover sheet.
You will receive an automated email confirming receipt of your response.
Information for the client: If the question “Have the commissioned services been fully completed?” was answered with “Yes,” the maintenance order is automatically marked as complete and set to the workflow status “Review.”