Of course, it may happen that a ticket marked as processed cannot be closed after the service has been reviewed. Therefore, after a service provider has processed a service ticket, the result may be rejected as unsatisfactory.
Procedure in the FM Portal
Open the service ticket that cannot be successfully closed. You can do this either via the link in the email or through your service list.
Click on Create/Reopen Defect.
The ticket is returned to the processing group/agent.