Ticket approvers are notified via email about the tickets created. They can also be viewed via the service list in the FM Portal. Before the ticket is sent to the service provider assigned to the service category, it must be approved for processing.
Procedure in the FM Portal
Open the service ticket via the link in the email or via the service list on the FM Portal homepage.
Fill in the required fields and add comments if necessary.
Click on Workflow in the service ticket toolbar and select the workflow action you wish to perform.
The service ticket is forwarded to the responsible person and moved to the next workflow step.