If you have a ticket to process, you can reschedule the existing appointment.
Note: An appointment can be rescheduled as often as needed, but you must provide a comment explaining the reason each time.
You are the assignee of the ticket.
Open the service ticket via the link in the email or via the service list on the FM portal homepage.
Enter a new comment to explain the reason for the postponement. To do this, click Add Comment in the Comments section. Enter at least a subject and a comment
Tip: You can send your comment to one or more recipients using the To... and CC... fields.
Click Add. If you have entered recipients, click Add and Send.
In the service ticket toolbar, click Workflow and select Reschedule, or use the Reschedule button in the Approval Status section.
Select the new completion date and click Confirm.
You have set a new completion date for the ticket. This is now stored in the Workflow section. You can set a new date using the Reschedule button.