This list evaluation provides an overview of all currently open service tickets.
List
Contains all properties that are displayed in the tabular list view.
| Property | Description |
| Ticket number | Enter the ticket number. Click on this number to open the corresponding service ticket. |
| Workflow step | Specification of the current workflow step (e.g. "Assigned"). |
| Step type | Specification of the step type (e.g. "In progress"). |
| Date | Specification of the date on which the service is to take place (DD.MM.YYYY). |
| Description | Description of the service ticket. |
| Category | Specify the category (e.g. "Cleaning"). |
| Subcategory | If applicable, specify the subcategory (e.g. "glass cleaning"). |
| Priority | Specification of the priority (from "1 | high" to "3 | low"). |
| created on | Specification of the date on which the service ticket was created (DD.MM.YYYY). |
| Responsible person(s) | Specification of the responsible person or the responsible service group including its members. |
| Applicant | Details of the applicant. |
| Building | Specification of the building to which the applicant is assigned. Click on the building name to open the building. |
| Room | Specification of the room assigned to the applicant. Click on the room name to open the room. |
| E-mail | Enter the applicant's e-mail address. |
| Telephone | Indication of the applicant's telephone number. |
| deviating applicant | If applicable, specify the alternative applicant. |
| deviating building | If applicable, specify a different building if the applicant is not assigned to a building, is making the application on behalf of another person or if the service is to be provided in a different building. |
| deviating room | If applicable, specify a different room if the applicant is not assigned to a building, is submitting the application on behalf of another person or if the service is to be provided in a different building. |
| E-mail | Enter the e-mail address of the alternative applicant. |
| Telephone | If applicable, telephone number of the alternative applicant. |
Export
Contains additional properties for export to external systems or file formats.
| Property | Description |
| started | This field shows the date on which the ticket was started or opened. It helps you to track the progress of the ticket over time and allows you to sort the open tickets chronologically in the overview. |
| Client | Here you will find a calculated advertisement text for the client |
