Overview of open tickets

This list evaluation provides an overview of all currently open service tickets.

Search

This group contains search criteria for open tickets. The characteristics enable targeted filtering and narrowing down of the displayed ticket overview according to relevant parameters.

Property	Description
Ticket number	Enter the ticket number. Click on this number to open the corresponding service ticket.
Workflow step	Specification of the current workflow step (e.g. "Assigned").
Step type	Specification of the step type (e.g. "In progress").
Date	Specification of the date on which the service is to take place (DD.MM.YYYY).
Description	Description of the service ticket.
Category	Specify the category (e.g. "Cleaning").
Subcategory	If applicable, specify the subcategory (e.g. "glass cleaning").
Priority	Specification of the priority (from "1 | high" to "3 | low").
created on	Specification of the date on which the service ticket was created (DD.MM.YYYY).
Responsible person(s)	Specification of the responsible person or the responsible service group including its members.
Applicant	Details of the applicant.
Building	Specification of the building to which the applicant is assigned. Click on the building name to open the building.
Room	Specification of the room assigned to the applicant. Click on the room name to open the room.
E-mail	Enter the applicant's e-mail address.
Telephone	Indication of the applicant's telephone number.
deviating applicant	If applicable, specify the alternative applicant.
deviating building	If applicable, specify a different building if the applicant is not assigned to a building, is making the application on behalf of another person or if the service is to be provided in a different building.
deviating room	If applicable, specify a different room if the applicant is not assigned to a building, is submitting the application on behalf of another person or if the service is to be provided in a different building.
E-mail	Enter the e-mail address of the alternative applicant.
Telephone	If applicable, telephone number of the alternative applicant.
Client	The logical client is visible at this point. This is always 01 as long as the client separation has not been activated. Please refer to the help.