The map is not displaying
Possible causes:
The MapBox access token is not entered correctly
The token has expired or is invalid
No internet connection to the MapBox server
Solution:
Check the access token in the portal configuration.
Log in to the MapBox dashboard and check if the token is still valid
Clear your browser cache (Ctrl + F5)
Contact your IT support
Buildings are not displayed on the map
Possible causes:
The building has no coordinates in the database
The coordinates are incorrect (e.g., 0/0)
The building is marked as "deactivated"
Solution:
Check whether the address is entered in full in the building form.
If that doesn't help, enter the coordinates manually.
Make sure the building is not deactivated.
Building is in the wrong location
Possible causes:
Automatic geocoding has determined inaccurate coordinates
The address is incomplete or incorrect
Solution:
Open the building form.
Correct the address if necessary (street, ZIP code, city).
Reset the coordinates (cross button).
Enter the correct coordinates manually.
Save the building.
Map loads very slowly
Possible causes:
Too many buildings in the portfolio (> 100)
Slow internet connection
Outdated browser
Solution:
Use a modern browser (Chrome, Firefox, Edge)
Check your internet connection
Cost limit exceeded
MapBox is free up to a certain number of map views per month. After that, fees apply.
Monitoring:
Log in to the MapBox dashboard.
Under "Statistics," you can view your current usage.
Set up email notifications to be alerted when usage reaches 80% of the limit.