The service ticket master list collects a lot of information that can be associated with a ticket and makes it available in this list. Please use the eTASK functions to display the necessary columns and create a personalized view that exactly meets your needs.
Ticket info
Information relating to the basic ticket is summarized here.
| Property | Description |
| Applicant Phone | The telephone number of the person selected as the alternative applicant for the ticket. If there is no alternative applicant, then the telephone number of the person who has been entered as the applicant. |
| Subcategory Code | Displays the short name of the selected subcategory. |
| Applicant e-mail address | The email of the person selected as the alternative applicant for the ticket. If there is no alternative requester, then the email of the person who was entered as the requester. |
| Person responsible First name | First name of the person responsible for this ticket, if the selected workflow allows a specific person to be defined as responsible. |
| Responsible person e-mail | E-mail address of the person responsible for this ticket, if the selected workflow allows a specific person to be defined as responsible. |
| Category Code | Displays the short name of the selected category. |
| Responsible workflow role | Name of the workflow role that is currently responsible for the ticket. More detailed information on the responsible persons can be found in the ticket. |
| Responsible group Code | Short name of the group responsible for this ticket, if the selected workflow allows a group to be defined as responsible. |
| Group responsible Designation | Long name of the group responsible for this ticket, if the selected workflow allows a group to be defined as responsible. |
| Responsible person Last name | Last name of the person responsible for this ticket, if the selected workflow allows a specific person to be defined as responsible. |
| Applicant First name | The first name of the person selected as the alternative applicant for the ticket. If there is no alternative applicant, then the first name of the person who has been entered as the applicant. |
| Applicant Surname | The surname of the person selected as the alternative applicant for the ticket. If there is no alternative applicant, then the surname of the person who has been entered as the applicant. |
| Person responsible Telephone number | Phone number of the person responsible for this ticket, if the selected workflow allows a specific person to be defined as responsible. |
| Subcategory Designation | Displays the long name of the selected subcategory. |
| Ticket number | The automatically generated number of the ticket in the eTASK workflow. |
| Current workflow step | Display of the workflow step in which the ticket is currently located. |
| Category Designation | Displays the long name of the selected category. |
| Description | The description text from the ticket, entered by the applicant. |
| Desired date | The date entered by the applicant on which the service ticket is to be completed. |
Duplicate of
If the ticket is marked as a duplicate of another ticket, the associated information is collected here.
| Property | Description |
| Responsible role duplicated ticket | Display of the responsible workflow role for the ticket of which this ticket is a duplicate. |
| Ticket number duplicated ticket | Display of the ticket number of which this ticket is a duplicate. |
| Workflow step duplicated ticket | Display of the current workflow step for the ticket of which this ticket is a duplicate. |
Parent ticket
If the ticket was created as a sub-ticket for another service ticket, you will find the information on the parent service ticket in this section.
| Property | Description |
| Responsible role Superior ticket | Display of the responsible workflow role for the ticket that is superordinate to this service ticket. |
| Ticket number of superordinate ticket | Display of the ticket number for the ticket that is superordinate to this service ticket. |
| Superior ticket workflow step | Display of the current workflow step for the ticket that is superordinate to this service ticket. |
Maintenance order
If the service ticket has been assigned to an order in eTASK.maintenance, this section contains all the important information about the connection.
| Property | Description |
| Execution by" maintenance order date | Display of the planned end (execution to) for the maintenance order to which this service ticket is assigned. |
| Ticket number Maintenance order | Display of the ticket number for the maintenance order to which this service ticket is assigned. |
| Order text maintenance order | Display of the order text for the maintenance order to which this service ticket is assigned. |
| Workflow step Maintenance order | Display of the current workflow step for the maintenance order to which this service ticket is assigned. |
| Responsible role Maintenance order | Display of the workflow role responsible for the maintenance order to which this service ticket is assigned. |
Relocation
If the service ticket was created from a move, this area collects all information about this move.
| Property | Description |
| Ticket number Relocation | Display of the ticket number for the move from which this service ticket originated. |
| moving day | Display of the relocation day set by the coordinator for the relocation from which this service ticket originated. |
| Workflow step relocation | Display of the current workflow step for the move from which this service ticket was created. |
| Responsible role Relocation | Display of the workflow role responsible for the move that resulted in this service ticket. |
| Move description | Description of the move that resulted in this service ticket. |
| Move name | Long description of the move that resulted in this service ticket. |
| Removal desired date | Display of the desired date selected by the customer for the move from which this service ticket was created. |
Object data
If an object has been assigned to the service ticket, this info area contains the data for the object.
| Property | Description |
| Object type Hierarchy code | Hierarchy code of the object type for the object selected on the service ticket. |
| Object Designation | Long name of the object selected on the service ticket. |
| Matchcode Designation | Long name of the matchcode for the object selected on the service ticket. |
| Matchcode Code | Short name of the matchcode for the object selected on the service ticket. |
| Object type Designation | Long name of the object type for the object selected on the service ticket. |
| Object code | Short name of the object selected on the service ticket. |
| Object barcode | Barcode of the object selected on the service ticket. |
| Object serial number | Serial number of the object selected on the service ticket. |
| Object type Code | Abbreviation of the object type for the object selected on the service ticket. |
Structural data
This group contains basic organizational information about the service ticket. It contains structural characteristics such as ticket number, creation date and assigned department.
| Property | Description |
| State Code (from location) | Short name of the country, based on the postal code given at the location. |
| Building group Code | Abbreviation of the building group if the building has such a structure |
| Federal state Designation (from building) | Long name of the federal state |
| Country Designation (from location) | Long name of the country |
| Hierarchy level 1 Code | The short name of hierarchy level 1, based on the selection at hierarchy level 2. |
| Hierarchy level 3 Code | Abbreviation of hierarchy level 3, based on the selection at the location. |
| Hierarchy level 1 Designation | Long name of the hierarchy level 1. |
| Federal state Designation (from location) | Long name of the federal state |
| Hierarchy level 2 Code | The short name of hierarchy level 2, based on the selection at hierarchy level 3. |
| State Code (from building) | Abbreviation of the building, based on the postal code indicated on the building |
| Hierarchy level 2 Designation | Long name of hierarchy level 2 |
| Location Designation | Long name of the location |
| Hierarchy level 3 Designation | Long name of hierarchy level 3 |
| Building number | Output the number of the building as in the last part of the building code |
| Location code | Short name of the location, based on the selection on the building. |
| Country Name (from hierarchy level 1) | Long name of the country |
| Country code (from location) | Short name of the country, based on the selection at the location |
| Country code (from hierarchy level 1) | The short name of the country, based on the selection at the linked hierarchy level 1. |
| Building group Designation | Long name of the building group |
| Building code | Short name of the different building, based on the selection in the service ticket. If no different building was selected, then the code of the building automatically determined from the applicant's room assignment. |
| Building designation | Long name of the building |
| Room code | Code of the different room, based on the selection in the service ticket. If no different room has been selected, then the code of the room automatically determined from the room allocation of the applicant. |
| Room number | Output the room number as in the last part of the room code |
| Room designation | Long designation of the room |
Room data
Rooms have a wide range of additional information, the most important of which is collected in this info area. The information relates to the alternative room, if one exists, or to the room automatically determined from the applicant's room assignment if no alternative room has been selected.
| Property | Description |
| Room Area type Code | The short name of the freely definable area type for the room. |
| Room Type of use Designation | The long designation of the type of use according to DIN277 for the room. |
| Room Utilization group Designation | The long designation of the utilization group according to DIN277 for the room. |
| Room Space allocation Designation | The long name of the area allocation for the room. |
| Room secondary use status Designation | The long name of the secondary usage status for the room. |
| Room Safety subzone Designation | Display of the long name of the safety subzone to which this room is assigned via the selected room type as part of the site security concept. |
| Room Safety subzone Code | Display of the short name of the safety subzone to which this room is assigned via the selected room type as part of the site security concept. |
| Room secondary use status Code | The short name of the secondary usage status for the room. |
| Room Floor space | The net area of the room according to DIN277 or another basic standard used |
| Room internal type of use Code | The short designation of the internal type of use as an extension to DIN277 for the room. |
| Room Security area Code | The short name of the security area to which the room is assigned. |
| Room primary use status Designation | The long name of the primary usage status for the room. |
| Room Utilization group Code | The short designation of the utilization group according to DIN277 for the room. |
| Room Safety area Designation | The long name of the security area to which the room is assigned. |
| Room Type of use Code | The short designation of the type of use according to DIN277 for the room. |
| Room type Designation | Display of the long name of the room type to which this room is assigned as part of the location protection concept. |
| Room Area type Designation | The long name of the freely definable area type for the room. |
| Room Remark | The comment stored in the room |
| Room Area allocation Code | The short name of the area allocation for the room. |
| Room Safety zone Code | Display of the short name of the safety zone to which this room is assigned via the selected room type as part of the site security concept. |
| Room barcode | The barcode number defined in the room. |
| Room primary usage status Code | The short name of the primary usage status for the room. |
| Room type Code | Display of the short name of the room type to which this room is assigned within the framework of the location protection concept. |
| Room Safety zone Designation | Display of the long name of the security zone to which this room is assigned via the selected room type as part of the site security concept. |
| Room internal type of use Designation | The long designation of the internal type of use as an extension to DIN277 for the room. |
Building data
Buildings have a wealth of additional information. Some important ones are summarized in this section. They refer to the deviating building in the ticket, if there is one, otherwise to the building automatically determined from the applicant's room allocation.
| Property | Description |
| Building Remark | The remark deposited on the building |
| Building type Code | Display of the abbreviation for the building type selected on the building |
| Building type Designation | Display of the long name for the building type selected on the building |
| Building function Code | Display of the short name for the building function selected on the building |
| Building Object type Code | Displays the short name for the object type selected on the building. |
| Building Department Code | Display of the short name for the department selected on the building |
| Building Business entity Code | Display of the abbreviation for the business entity to which the building is assigned. |
| Building life cycle phase Code | Display of the abbreviation for the life cycle phase selected on the building in accordance with Gefma 200 |
| Building Location concept Designation | Display of the long name for the location concept selected on the building. |
| Building House number | The house number from the postal address of the building |
| Building Postcode | The zip code from the postal address of the building |
| Building Location concept Code | Display of the short name for the location concept selected on the building. |
| Building Property type Code | Display of the short name for the property type selected on the building |
| Building function Designation | Display of the long name for the building function selected on the building |
| Building Department Designation | Display of the long name for the department selected on the building |
| Building Location | The location from the postal address of the building |
| Building Year of construction | The year of construction stored on the building for this building |
| Building Economic unit Designation | Display of the long name for the business entity to which the building is assigned. |
| Building Cost center Code | Display of the short name for the cost center selected on the building |
| Building Street | The street from the postal address of the building |
| Building Cost center Designation | Display of the long name for the cost center selected on the building |
| Building Type of ownership Designation | Display of the long name for the property type selected on the building |
| Building Object type Designation | Displays the long name for the object type selected on the building. |
| Building Life cycle phase Designation | Display of the long designation for the life cycle phase selected on the building in accordance with Gefma 200 |
