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The Workflow Case data object defines standardized workflow scenarios and procedures for maintenance processes. It contains preconfigured workflow templates with specific designations and descriptions that serve as the basis for processing recurring maintenance tasks. These workflow cases enable the structured and uniform processing of maintenance, inspection and repair procedures by defining standardized process steps and responsibilities. The various cases are predefined and cannot be changed by the customer.
Identification
Information on the identification of the data record is stored in this info area.| Property | Description |
| Description | Detailed textual description of a maintenance process or workflow case. Used to document the work to be carried out, special features or important notes for processing. |
| Support link | URL or reference to further help documents, instructions or support resources for this maintenance process. Enables quick access to additional information and support during processing. |
| Code | Clear labeling of the maintenance process for systematic identification and tracking of workflow processes. Enables precise allocation and tracking of all work steps within the maintenance task. |
| Designation | The unique designation of the workflow type that defines the specific maintenance process. This designation identifies the type of workflow and enables the correct allocation and tracking of maintenance tasks. |