Planning of hotline staffing for each specific day, including consideration of hotline slots and national holidays. In the planning, it is bindingly determined for each working day which employee takes which slot.
Hotline planning
This feature group contains attributes for planning and managing hotline services. It includes information on time slots, personnel capacities and shift schedules for customer service.
| Property | Description |
| Day | The day on which the hotline is scheduled. |
| Date | The date of the day |
| Time slot | The scheduled time slot, as made available in the hotline slots. |
Plan
The 'Plan' group contains features for planning and managing hotline slots. Information such as planned time periods, capacities and assignments for hotline staffing are recorded here.
| Property | Description |
| Employees | Enter the employee who is planned for this hotline slot here. |
| Representation | Here you can enter the representative of the employee who originally occupied the hotline slot. |
Is
This group of characteristics includes actual values for hotline planning that reflect the actual status or real results. It is used for comparison with target values and enables an analysis of the current situation.
| Property | Description |
| Actual employees | Enter here who is actually manning the hotline in the slot. |
