Hotline control

List for checking the actual staffing of the hotline per working day. The actual recording of working times, vacation times and sick times is compared with the planning.

Hotline control

This feature group contains attributes for monitoring and controlling hotline activities. It includes key figures and indicators for quality control and performance evaluation of customer service.

Property	Description
Traffic light	The traffic light gives a colored indication of the status of the data. A more detailed description can be found in the Traffic light Note column.
Note	This field allows you to enter additional notes or comments on the hotline check as part of project management. It is used to record important information or special features that could be relevant for processing or tracking the process.
kw	Shows the calendar week in which the hotline check was carried out. This information helps with the chronological classification and comparison of control results as part of project management.
Date	This field shows the date of the hotline check carried out. It is an important timestamp for project management to monitor the progress and frequency of checks and to ensure that regular checks take place.
Weekday	This field shows the day of the week on which the hotline check is carried out. It helps with the scheduling and monitoring of regular control activities as part of project management.
From	This field defines the start of the period for hotline control in project management. It is important for the scheduling and evaluation of hotline activities and for the planning and monitoring of resources within the project budget.
Until	This field defines the end date of the control period for hotline monitoring in project management. It is crucial for narrowing down the data to be analyzed and helps to evaluate the hotline performance within a specific time frame.
Responsible	This field indicates the person or department responsible for hotline control. It is important for the assignment of responsibilities and effective coordination in the context of project management, especially when monitoring and controlling hotline activities.
Actual occupation	Shows the actual number of employees currently scheduled to staff the hotline. This information is crucial for project management in order to monitor the actual resource utilization and make adjustments if necessary.
Slot	This slot represents a specific time period or position within hotline control. It is used for the temporal or organizational classification of tasks or resources within project management and enables structured planning and monitoring of hotline activities.
Holiday	Specify whether the day is a public holiday, and if so, in which federal states of Germany. If the day is a public holiday in 16 federal states, then it is a national public holiday.
Client	The logical client is visible at this point. This is always 01 as long as the client separation has not been activated. Please refer to the help.