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This list shows all service tickets that have been marked as duplicates.
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This feature group contains attributes for searching and identifying ticket duplicates. It enables the efficient finding and comparison of similar or identical tickets in the system.| Property | Description |
| dependent ticket | Specification of the service ticket for which the ticket was marked as a duplicate. |
| Ticket number | Enter the ticket number. |
| Date | Specification of the calculated processing date for the service ticket (DD.MM.YYYY). |
| Category | Specification of the service category. |
| Subcategory | Specification of the subcategory. |
| Workflow status | Indication of the workflow status in which the service ticket is currently located. |
| Workflow role | Specifies the workflow role that is currently responsible for further processing of the service ticket. |
| Responsibility | Specification of the responsible group of the currently responsible workflow role. |
| Description | Description of the service ticket. |
| Client | The logical client is visible at this point. This is always 01 as long as the client separation has not been activated. Please refer to the help. |