This list shows all service tickets that have been marked as duplicates.
List
Contains all properties that are displayed in the tabular list view.
| Property | Description |
| dependent ticket | Specification of the service ticket for which the ticket was marked as a duplicate. |
| Ticket number | Enter the ticket number. |
| Date | Specification of the calculated processing date for the service ticket (DD.MM.YYYY). |
| Category | Specification of the service category. |
| Subcategory | Specification of the subcategory. |
| Workflow status | Indication of the workflow status in which the service ticket is currently located. |
| Workflow role | Specifies the workflow role that is currently responsible for further processing of the service ticket. |
| Responsibility | Specification of the responsible group of the currently responsible workflow role. |
| Description | Description of the service ticket. |
Export
Contains additional properties for export to external systems or file formats.
| Property | Description |
| abs. applicant Telephone | The telephone number of the alternative applicant from the service ticket |
| Type | Indicates that this line is a duplicate. The term duplicate is always output at this point. |
| Client | A composite text for the client's advertisement |
| Room code | This output corresponds to the complete code of the room that was determined as the
service location determined from the applicant's room assignment. |
| Priority Designation | The long name of the selected priority for the service ticket |
| abs. applicant | The alternative applicant for whom a service ticket has been recorded is displayed here |
| Started | Here you can see when the service ticket was started. Depending on the workflow used, this may differ from the creation time. |
| abw. applicant eMail | The e-mail address of the alternative applicant from the service ticket |
| Building code | This output corresponds to the complete code of the building that was determined as the service location from the applicant's room assignment. |
| Dev. building code | This output corresponds to the full code of the building specified as the alternative service location. |
| Created | Here you can see when the service ticket was created. |
| applicant | The text for the applicant of the service ticket is displayed here |
| Dev. room code | This output corresponds to the complete code of the room that was specified as a different service location in the ticket. |
| Applicant Telephone | The applicant's telephone number from the service ticket |
| Service order workflow status | The status of the linked maintenance order is shown here. |
| Applicant eMail | The e-mail address of the person who created the service ticket |
