A properly functioning operating cost statement in the FM portal relies on several basic links. If, for example, certain items from an incoming invoice do not appear in the operating cost statement, this is usually due to breaks in these links.
Animated illustration of the relationships
Assignment 1: Cost Type - Building
Path to the starting point: Control Panel - Property Management - Operating Cost Settlement - Operating Cost Settlement Profiles - Cost Categories - Operating Cost Categories per Building
Check here to see if a building is assigned to the operating cost type.
Assignment 2: Cost Type Allocation Key
Path to starting point: Control Panel - Property Management - Operating Cost Settlement - Operating Cost Settlement Profiles - Cost Types - Operating Cost Types per Building
Check here whether the building assigned to the operating cost type has a building allocation key.
Assignment 3: Allocation Keys - Rooms
Path to starting point: System Settings - Property Management - Operating Cost Settlement - Operating Cost Settlement Profiles - Allocation Keys - Building Allocation Keys
Check whether the correct rooms are assigned to the building allocation key.