If a service provider refuses to process an FM order, the client must cancel it.
Prerequisite
The eTASK Service Provider Portal is operational
Procedure in the FM Portal
Open the email in your inbox that notifies you of the new FM order.
Click on the link contained in the email. The Tradespeople Portal will open in your browser.
Log in to the contractor portal. You will be redirected to the FM order.
Click on Workflow - Cancel Order in the taskbar.
Confirm the message.
The FM order will be canceled.