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Automatic e-mail traffic in eTASK.room reservation

Smart Reservation

IC1691
Administrator
Poweruser
Smart Reservation

Email communication from eTASK.Room Reservation regarding booking-related information is automatically handled through the FM Portal. In this process, the relevant parties receive emails containing information specific to them. For example, the catering group receives information about bookings that include beverage service when those bookings are created or canceled.

The following list provides an overview of all emails sent through the FM portal.

ReBevResponsibleBookingBooked

  • Recipient: Catering Manager

  • Description: Notifies the catering manager(s) that a room booking with a beverage order has been made. The email also shows which beverages were ordered.

  • Event: New booking with beverage order created, no approval pending

ReBevResponsibleBookingChanged

  • Recipient: Catering managers

  • Description: Notifies the catering manager(s) that a room reservation with a beverage order has been modified.

  • Event: Change to a booking with a beverage order

ReBevResponsibleBookingProcessed

  • Recipient: Catering managers

  • Description: Notifies the catering manager(s) that a room reservation with a beverage order has been modified. The reservation still needs to be approved.

  • Event: New booking with beverage order created, awaiting approval

eBookingCancelled

  • Recipients: Requestor, user, room manager, catering manager

  • Description: Notifies recipients of the cancellation of a booking.

  • Event: Cancellation of the booking

ReBookingRemarkChanged

  • Recipients: Requestor, User, Room Manager, Catering Manager

  • Description: Notifies recipients of a change to the booking remark.

  • Event: Change to the booking remark

ReClientBookingBooked

  • Recipients: User

  • Description: Notifies the room user that a room booking has been made for them.

  • Event: Notifies the room user that a room booking has been made for them.

ReClientBookingChanged

  • Recipient: User

  • Description: Notifies the room user that a room booking made for them has been changed.

  • Event: Change to the booking

ReClientBookingProcessed

  • Recipient: User

  • Description: Notifies the room user that a room booking has been made for them. The booking still needs to be approved.

  • Event: New booking created, awaiting approval

ReParticipantsQtyChanged

  • Recipients: Requester, User, Room Manager, Catering Manager

  • Description: Notifies recipients of the changed number of participants.

  • Event: Change in number of participants

ReRequesterBookingBooked

  • Recipients: Requester

  • Description: Informs the requester that their room booking has been made.

  • Event: New booking created, no approval expected

ReRequesterBookingChanged

  • Recipient: Requester

  • Description: Notifies the requester that a room booking they originally made has been changed.

  • Event: Booking change

ReRequesterBookingGranted

  • Recipient: Requester, User, Room Manager, Catering Manager

  • Description: Notifies the recipients that a room booking requiring approval has been approved by the room manager.

  • Event: Change to the booking

ReRequesterBookingProcessed

  • Recipients: Requester

  • Description: Notifies the requester that their room booking has been created. The booking still needs to be approved.

  • Event: New booking created, awaiting approval

ReRequesterBookingRejected

  • Recipients: Requester, User, Room Manager, Catering Manager

  • Description: Notifies the recipients that a room booking requiring approval has been rejected by the room manager.

  • Event: Booking rejected by room manager

ReRoomResponsibleBookingBooked

  • Recipients: Room managers

  • Description: Notifies room managers that a booking has been made for their room.

  • Event: New booking created, no approval expected

ReRoomResponsibleBookingChanged

  • Recipient: Room managers

  • Description: Notifies room managers that a booking for their room has been changed.

  • Event: Booking change

ReRoomResponsibleBookingProcessed

  • Recipient: Room managers

  • Description: Notifies room managers that a booking has been made for their room. They are prompted to approve or reject it.

  • Event: New booking created, approval pending

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