If you're not sure whether this service ticket falls within your area of responsibility, you can assign it to the coordination group for review.
Procedure in the FM Portal
Open the service ticket you want to assign. You can do this either via the link in the email or through your service list.
Click on "Assign to Coordinator."
Confirm the subsequent prompt by clicking Confirm.
The service ticket has been assigned to the responsible coordination group. A corresponding notification will be sent. The decision on what happens to the service ticket from this point on is now up to the coordinators.